XP Adopts a Customer-Centric Approach to Build an End-to-End Learning Ecosystem

Case Study PDF

How do you build a customer-centric end-to-end learning solution? Where do you begin when looking for a technology enabler, how do you build a set of criteria and find a solution for your people? How do you implement and rollout a solution to reach your results?

In this case study, we introduce XP Inc., a high-growth investment management company from Brazil that successfully selected, implemented, and achieved record results in employee engagement by building an end-to-end learning ecosystem that puts their customer at the core.

Download this case study to receive a real example of how a company used change agility and learning to:

  • Democratize Learning: All employees have access to learning and can learn from each other.
  • Build Learner Autonomy: People can choose what, when and how they want to learn.
  • Personalize Recommendations: Tailored recommendations to help employees improve performance, based on their skill gaps and interests.
  • Leverage Synchronous and Asynchronous Learning: Aligned with XP’s remote-first, hybrid and flexible new way of working.
  • Creating and sharing content: Employees can easily create new content to upskill and train their teams on new products, as well as to share knowledge more broadly aligned with their areas of expertise.

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Josh Bersin

Global Industry Analyst, Founder of Josh Bersin Academy

Josh founded Bersin & Associates in 2001 to provide research and advisory services focused on corporate learning. He expanded the company’s coverage to encompass HR, talent management, talent acquisition, and leadership and became a recognized expert in the talent market. Josh sold the company to Deloitte in 2012 and was a partner in Bersin by Deloitte up until 2018. In 2019, Josh founded the Josh Bersin Academy, a professional development academy that has become the “home for HR.” In 2020, he put together a team of analysts and advisors who are now working with him to support and guide HR organizations from around the world under the umbrella of The Josh Bersin Company. Recent research covers topics such as hybrid work; HR technology market trends; employee experience; and diversity, equity, and inclusion. He is frequently featured in publications such as Forbes, Harvard Business Review, HR Executive, The Wall Street Journal, and CLO Magazine. He is a popular blogger and has more than 800,000 followers on LinkedIn.


Nehal Nangia

Senior Research Manager at The Josh Bersin Company

Nehal is the senior manager for research at The Josh Bersin Company. In this role, Nehal drives empirical research on key workforce-related topics and the development of actionable insights and powerful stories for today’s talent executives. Nehal has almost 15 years of professional experience in human capital, with a focus on performance management; employment value proposition; workforce transformation; and diversity, equity, and inclusion (DEI). Prior to joining The Josh Bersin Company, Nehal was a global advisor for clients at Deloitte and published several studies on pertinent topics such as DEI, performance management, and bias. Nehal lives and works in India and has a master’s degree in psychology.