Valamis Security

Responsible Disclosure

At the Valamis Group Oy we consider the security of our systems a top priority. But no matter how much effort we put into system security, there can still be vulnerabilities present.
If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. We would like to ask you to help us better protect our clients and our systems.

Please do the following:

  • Do provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible. Usually, the IP address or the URL of the affected system and a description of the vulnerability will be sufficient, but complex vulnerabilities may require further explanation,
  • E-mail your findings to security@valamis.com.
  • Always comply with data protection rules and not violate the privacy of any data. You must not, for example, share, redistribute or fail to properly secure data retrieved from the systems or services,
  • Securely delete all data retrieved during your research as soon as it is no longer required or within 1 month of the vulnerability being resolved, whichever occurs first (or as otherwise required by data protection law).

Please do NOT do the following:

  • Do not break any applicable law or regulations.
  • Do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying other people’s data,
  • Do not reveal the problem to others until it has been resolved,
  • Do not use attacks on physical security, social engineering, distributed denial of service, spam or applications of third parties,
  • Do not modify data in our systems or services more than necessary to demonstrate the vulnerability,
  • Do not use high-intensity invasive or destructive scanning tools to find ,
  • Do not use attempt any form of denial of service, e.g. overwhelming a service with a high volume of requests,
  • Do not disrupt the services or systems,
  • Do not social engineer, ‘phish’ or physically attack Valamis staff or infrastructure,
  • Do not demand financial compensation in order to disclose any vulnerabilities.

What we promise:

  • We will respond to your report with our evaluation of the report and an expected resolution date,
  • If you have followed the instructions above, we will not take any legal action against you in regard to the report,
  • We will handle your report with strict confidentiality, and not pass on your personal details to third parties without your permission,
  • We will keep you informed of the progress towards resolving the problem,
  • In the public information concerning the problem reported, we will give your name as the discoverer of the problem (unless you desire otherwise),

We strive to resolve all problems as quickly as possible, and we would like to play an active role in the ultimate publication on the problem after it is resolved.

Legalities:

This policy is designed to be compatible with common vulnerability disclosure good practice. It does not give you permission to act in any manner that is inconsistent with the law, or which might cause Valamis to be in breach of any legal obligations.