Product training that scales with your customer base
Train the people who sell, support and use your product. Valamis delivers consistent product training to employees, partners and customers, with automated paths, assessments and certification.
Product trained employees, happier customers
Expertise is what keeps customers happy. Anyone who sells, supports or uses your product needs to know it properly, from the range itself to the awkward questions customers actually ask.
Keep all your product training in one place
Valamis keeps all the training materials in one place. This makes it easy for employees to find and learn what they need about the product. Since everything is in one spot, everyone gets the same information, keeping the team’s knowledge consistent.
Built for products that keep changing
Admin-friendly
Built so the people running training do not need a manual to do it
Authoring built in
Update training yourself when the product changes, without going back to an agency
Know who learned the old version
When a feature ships, update the module and see who completed the previous one
Bring existing content with you
Import SCORM and xAPI packages rather than rebuilding what you already have
Training for all stakeholders, anytime and anywhere
Offer everyone a personalized experience, with a learner-friendly interface designed for easy product training.
Whether it’s employees, partners, resellers, or customers worldwide, deliver tailored training in the language and format that suits their needs.
AI for multilingual content
Audiences for different training groups.
Event management tools.
Multi-lingual platform.
Content authoring for your brand's identity.
The same product, different depth
Sales need positioning and objection handling. Support need troubleshooting and known issues. Partners and resellers need enough to sell it without seeing your internal material. Valamis runs separate paths for each audience from the same source content, so an update reaches everyone at the right depth.
Read the Vaillant Group story
Show the product, not just slides
Product training works best when people can see the product. Build walkthroughs, screen recordings and scenario-based questions in Valamis Studio, the authoring tool built into the platform, and keep modules short enough to finish between customer calls. When the product changes, you update the lesson yourself.
See content authoring
Perfect for growing teams
Product training scales with you as you grow. Whether it’s a handful of new employees or hundreds, the system can simultaneously deliver training to multiple individuals, regardless of location. This is especially beneficial for organizations with a global workforce.
Read the Fastems customer story
Keep an eye on everyone's progress
Managers can see who has completed training, how they scored, and where people need more support. Because completion data sits alongside performance data, you can compare outcomes between trained and untrained teams: deal close rates, support resolution times, customer satisfaction.
Product compliance and certification
Some products carry certification requirements of their own: safety standards, regulated industries, installer accreditation.
Valamis handles certification tracking, expiry dates and automated recertification reminders, and keeps the audit trail that proves it. The same engine runs your internal compliance training, with learning events where sessions have to be attended in person.
Go to compliance trainingCommon questions about product training in Valamis
How does Valamis structure product training for different internal and external audiences?
Valamis supports separate learning paths for every audience that needs product knowledge: sales, support, technical teams, and external partners. Each path covers the right depth for that group: sales reps get positioning and objection handling, support agents get troubleshooting depth, and partners get certification tracks. One platform, multiple tailored programs, all reporting back to the same admin view.
Can Valamis certify employees and partners on product knowledge before a launch?
Yes. Valamis includes assessment and certification features that let you build product knowledge tests, set passing thresholds, and issue certifications tied to specific product versions or launch dates. You can track certification status across every team in real time. Before a launch, you see a headcount of who is certified and ready, based on actual completion records.
How does Valamis make it efficient to update product training when the product changes?
Valamis includes built-in content authoring, so L&D teams update training directly in the platform without going back to an external developer. When a feature ships, the relevant modules are updated and republished in Valamis. You can also identify employees who completed the previous version and send them a targeted update, keeping retraining scoped to the changes that actually apply to them.
How does Valamis connect product training completion to business outcomes?
Valamis tracks who completed which product training and when. That data lets you compare performance outcomes (deal close rates, support resolution times, customer satisfaction scores) between trained and untrained employees. The platform provides the learning data. Connecting it to business outcomes requires an analyst or integration with your CRM or support system, but Valamis makes that data usable.
Does Valamis support product training delivery in multiple languages?
Yes. Valamis supports multilingual content and locale-based assignment. Product training can be created in one language and translated within the platform using AI Translations, with glossary control to keep product names and technical terms consistent across markets. Different language versions are assigned to employees based on their location or preference, so global teams receive the same content in the language they work in.
Can Valamis extend product training to customers and end users?
Yes. Through Valamis extended enterprise capabilities, you can create a customer-facing learning portal, separate from internal employee training, where customers complete product onboarding, access how-to courses, and earn certifications. Customers who finish structured onboarding need less hand-holding from support teams and get productive with the product faster. You also have a clear record of who is trained on which product version.
See Valamis in action
Book a call and we’ll walk through the platform against your own requirements.
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