In this era of digital transformation, where organizations rely increasingly on cross-functional and deeply collaborative teams, leadership is becoming more distributed and employees are taking on leadership roles much earlier in their careers.
Combine this with some of the recent corporate crises (#metoo, unconscious bias, discrimination) and effective leadership training becomes even more important.
The hard skills of leadership training and development provide the leader with all of the knowledge and facts associated with strong leadership.
This includes learning the rules, regulations, and compliance requirements, but also includes learning “hard” skills such as the ability to identify unconscious biases and appropriate workplace behavior.
Effective hard skills learning requires the recruitment of the cognitive skills learning system in the brain that encompasses the prefrontal cortex, hippocampus and associated medial temporal lobe structures, and relies upon working memory and attention.
The goal is to provide the leader with the people skills necessary to communicate effectively with verbal and non-verbal cues.
This includes eliminating any action from the leader’s behavioral repertoire that expresses bias, or inappropriate behavior. These people skills must be trained effectively, and across a broad range of typical and atypical situations (e.g., during conflict resolution, performance evaluation, or under time or social pressure).
Effective people skills requires the recruitment of the behavioral skills learning system in the brain that involves the basal ganglia and relies upon real-time interactive feedback and dopamine mediated changes in subsequent behavior.
The best leader can “read” any individual, group or situation, can “think on their feet” and can adjust their strategy and behavior effectively.
This involves a rich suite of cognitive, behavioral, but most importantly, emotional skills.
One must develop the ability to “walk a mile in someone else’s shoes” to understand and “read” another’s state of mind, as well as to understand how one’s own behavior is interpreted by others.
Effective situational awareness learning requires the recruitment of the emotional learning system in the brain that encompasses the amygdala and associated limbic regions. Emotional learning enhances both cognitive and behavioral skills learning.
Leadership training is increasing in its importance in the modern workplace.
Effective leaderships have a deep understanding of the hard skills of leadership, have strong people skills and broad situational awareness.
Learning tools that lead to effective leadership must train these skills by recruiting the relevant learning systems in the brain. These include the cognitive skills learning system, the behavioral skills learning system, and the emotional learning system.